Last Updated: June 24, 2025
Overview
This page provides instructions for requesting the deletion of your personal data from the Crawford Design Group Facebook App. We are committed to giving you control over your data and making the deletion process straightforward and transparent.
What Data We Store
Before requesting deletion, please understand what data we collect and store:
- Account Information: Name, email address, and profile details
- Facebook Data: Profile information, page data, and content you’ve shared through our app
- Usage Analytics: How you interact with our app and features used
- Content History: Posts, images, and other content managed through our platform
- Authentication Tokens: Secure tokens that connect your Facebook account to our service
How to Request Data Deletion
Method 1: Through Your Account Settings
- Log into your account on our platform
- Navigate to Account Settings or Privacy Settings
- Select “Delete Account” or “Data Deletion”
- Follow the confirmation prompts
- You will receive an email confirmation within 24 hours
Method 2: Direct Email Request
If you cannot access your account, send an email to:
Email: suppory@crawforddesigngp.com
Subject: Data Deletion Request – Facebook App
Include in your email:
- Your full name
- Email address associated with your account
- Facebook profile URL (if available)
- Reason for deletion (optional)
- Any specific data you want deleted
Method 3: Facebook App Settings
You can also revoke our app’s access through Facebook:
- Go to Facebook Settings → Apps and Websites
- Find “Crawford Design Group App” in your app list
- Click “Remove” or “Revoke Access”
- This will disconnect our app from your Facebook account
Note: This method removes access but doesn’t delete stored data. For complete deletion, use Method 1 or 2.
What Happens When You Request Deletion
Immediate Actions (Within 24 Hours)
- Your account access will be suspended
- Active integrations with Facebook and Mixpost will be disconnected
- Scheduled posts will be cancelled
- You will receive confirmation of your deletion request
Complete Deletion Timeline (Within 30 Days)
- Personal Information: Name, email, profile data
- Content Data: All posts, images, and media you’ve shared
- Analytics Data: Usage statistics and performance metrics
- Authentication Data: All access tokens and connection data
- Communication History: Support tickets and correspondence
Data That May Be Retained
Certain data may be retained for legal or business purposes:
- Legal Compliance: Data required by law (typically 3-7 years)
- Security Logs: Anonymous security and fraud prevention data
- Aggregated Analytics: Anonymized usage statistics with no personal identifiers
- Financial Records: Payment history (if applicable) for tax purposes
Verification Process
To protect your privacy and prevent unauthorized deletions:
- Identity Verification: We may ask you to verify your identity
- Email Confirmation: You must confirm deletion via email
- Waiting Period: 7-day grace period for account deletions (you can cancel the request during this time)
- Final Confirmation: We’ll send a final confirmation when deletion is complete
What You Should Do Before Deletion
Backup Your Data
- Download your content before requesting deletion
- Export analytics reports if needed for your records
- Save any important posts or media to your device
Alternative Options
Consider these alternatives to full deletion:
- Deactivate Account: Temporarily suspend without deleting data
- Disconnect Facebook: Remove Facebook access only
- Selective Deletion: Delete specific data types rather than everything
Impact on Connected Services
- Our app will be removed from your Facebook apps list
- Scheduled posts will not be published
- Page management access will be revoked
Mixpost
- Integration with our app will be disconnected
- You may need to reconfigure Mixpost settings
- Mixpost data is governed by their privacy policy
Third-Party Data
Please note that data shared with third parties may be subject to their retention policies:
- Facebook: Manages data according to their Data Policy
- Mixpost: Retains data per their privacy policy
- Analytics Providers: May retain anonymized usage data
Technical Implementation
For developers and technical users, here’s how we handle deletion:
API Endpoints
- Automated deletion via secure API calls
- Real-time status updates on deletion progress
- Integration with Facebook’s Data Deletion Callback
Data Locations
We will delete your data from:
- Primary application databases
- Backup systems and archives
- Content delivery networks (CDNs)
- Third-party analytics platforms
Frequently Asked Questions
How long does deletion take?
Complete deletion typically takes 30 days, though most data is removed within 7 days.
Can I recover my data after deletion?
No, deletion is permanent and irreversible after the 7-day grace period.
Will this affect my Facebook account?
No, this only removes our app’s access and data. Your Facebook account remains unchanged.
What if I have multiple accounts?
You must request deletion for each account separately.
Can I delete specific data without closing my account?
Yes, contact us to discuss selective data deletion options.
Contact and Support
For questions about data deletion or if you need assistance:
Privacy Team
Email: privacy@crawforddesigngp.com
Response Time: Within 2 business days
Technical Support
Email: support@crawforddesigngp.com
Phone: 318-402-4550
Hours: Monday-Friday, 9 AM – 5 PM CST
Mailing Address
Crawford Design Group
Attn: Data Privacy Officer
717 Crockett St, Shreveport, LA 71101
Legal Rights
Depending on your location, you may have additional rights under:
- GDPR (European Union)
- CCPA (California)
- Other local privacy laws
We respect all applicable privacy rights and will honor your requests in accordance with the law.
These instructions are effective as of the date last updated above. We may update this page to reflect changes in our processes or legal requirements.